Contact us
Do you have a question or just want to say hello? Write to us – we'd really love to hear from you. Use the form or write directly to info@motifartwork.com. We'll reply within 48 hours.
Frequently Asked Questions
Questions about our products or the ordering process? You'll find the most important answers here – we're happy to answer anything else personally.
Product
Our works are available in different formats depending on the region – so you can always find the right format for your home.
Portrait format
USA
8 × 10 in
11 × 14 in
16 × 20 in
18 × 24 in
24 × 36 in
International
A4 – 21 × 29.7 cm
A3 – 29.7 × 42 cm
A2 – 42 × 59.4 cm
A1 – 59.4 × 84.1 cm
Landscape format
45 × 30 cm / 18 × 12 in
50 × 40 cm / 20 × 16 in
60 × 45 cm / 24 × 18 in
75 × 50 cm / 30 × 20 in
90 × 60 cm / 36 × 24 in
Our posters are printed on high-quality 200 g/m² paper and come unframed as standard – perfect for framing yourself. An optional frame made of FSC-certified wood is available. If a frame is ordered, the poster will arrive already framed – the framing service is free.
Our Canvases
Our canvas prints are printed on high-quality cotton-polyester fabric and come unframed as standard – as classic canvas, ready to hang in your home. Optionally available as a floating canvas with a shadow gap frame (black, walnut, or wood) or with a premium wood frame (black, wood, or white). If a frame option is ordered, the canvas will arrive already framed – the framing service is free.
Yes, framed posters contain a shatterproof plastic pane in the frame, not real glass – making them easier to ship and less sensitive.
Posters are printed on high-quality 200 g/m² paper. Canvases are printed on cotton-polyester fabric. Both are produced locally.
Canvas is particularly well-suited for motifs with painterly depth – calm, atmospheric works with ample negative space, soft color gradients, or a misty/watercolor effect, such as Christ the Redeemer. The canvas's woven texture lends these soft, painterly surfaces added depth. For more graphic, typographic, or highly detailed motifs (e.g., Bible verse typography or halftone-heavy designs), paper printing remains the better choice, as sharpness and clean edges are more important than texture. You can see whether a motif is available as a canvas print directly on the product page, by selecting the material option.
Shipping & Delivery
We produce through local partners – always as close as possible to the delivery location. This means short transport routes, no mass-produced goods from the Far East, and a significantly better CO₂ footprint.
Delivery Times
USA & EU: approx. 2–5 business days
International: approx. 2–7 business days
During periods of very high demand, occasional deliveries may take slightly longer.
Packaging Each poster is shipped with a protective sleeve, edge protectors, and a sturdy cardboard box. Should an order nevertheless arrive damaged, we will, of course, replace it.
As soon as your order leaves the studio, you will automatically receive a shipping confirmation with a tracking number via email.
Since each design is individually produced, there is a short processing time between ordering and shipping – the order will not be sent immediately after purchase. Please also check your spam folder, as shipping confirmations sometimes end up there by mistake.
If you still haven't heard anything after a few days, please contact us via the contact form or at info@motifartwork.com, and we will look into it for you.
Yes, as soon as your order has been shipped, you will receive a shipping confirmation with a tracking number, which you can use to track your delivery online.
This occasionally happens when a package is in transit between distribution centers – the tracking status may lag behind briefly, even though the package is still in motion. Please allow 1–2 business days for the tracking information to update. If the status remains frozen after that, please contact us with your order number, and we will follow up directly with the shipping provider.
This usually happens when the delivery address was unreachable or there was an address error. We can't always automatically identify the cause, so in this case, please send us an email directly to info@motifartwork.com, ideally including your order number – we'll then find a solution together, whether it's reshipping with the corrected address or cancellation.
Order & Payment
We accept all common payment methods – including credit card, Apple Pay, Google Pay, PayPal and Klarna for those who prefer to pay by invoice or in installments.
Since our orders go into production quickly, changes or cancellations are generally not possible. However, we can often still help those who contact us immediately after purchase – a short message to info@motifartwork.com is all it takes. The sooner, the better.
You should receive an automatic order confirmation via email immediately after placing your order. Please check your spam folder to be sure. If you haven't received anything after a few minutes, please send us a quick message and we'll check the status for you.
This is usually due to the information provided with the payment method itself (e.g., card details, available balance) or a security check by your bank. First, check your payment details and try again, or choose a different payment method. If the problem persists, it's best to contact your bank directly.
Yes, we'll gladly issue an invoice upon request. Simply email us your order number at info@motifartwork.com.
Other questions
We don't currently offer direct custom orders – however, our collections don't just happen by chance. Our customers' wishes, ideas, and inspirations are actively incorporated into new designs. So, if you have a specific motif or idea in mind, we warmly invite you to write to us. We read every message and consider every suggestion in the design process.
You can contact us anytime via our contact form on the website or send an email to info@motifartwork.com. We strive to answer all inquiries within a few hours.
Gift vouchers are not yet available in the shop – however, we are already working on it. Until then, we can gladly find an individual solution upon request. Simply send a short message to info@motifartwork.com.
