Contact us

We look forward to hearing from you! Whether you have questions, suggestions, or concerns – our team is always available to help. Use the contact form or write to us directly at info@motifartwork.com
We will get back to you as soon as possible

Frequently Asked Questions

What sizes are your posters?

Our posters are available in various designs. We are currently gradually standardizing all designs to a uniform size model so that every design is available in all formats.

Available sizes:

  • A4: 21 × 29.7 cm (8.3 × 11.7 in)
  • M: 28 × 43 cm (11.0 × 16.9 in)
  • A2: 42 × 59.4 cm (16.5 × 23.4 in)
  • A1: 59.4 × 84.1 cm (23.4 × 33.1 in)
  • L: 60 × 90 cm (23.6 × 35.4 in)

Are the posters framed?

Many of our posters are available both unframed and framed .

Framed options (newer designs):

These posters are made from high-quality ash or oak wood . The frame color may vary depending on the design and personal preference.

Older designs:

Our older designs are always delivered framed and use a lighter pine wood .

How long does shipping take?

Delivery time depends on where you order from and whether your design is currently in stock. We produce through local partners , always as close to your home as possible. This keeps transport distances short and avoids shipping from Asia .

Delivery times

  • Germany: approx. 2–5 working days
  • Europe (EU & UK): approx. 2–6 working days
  • International (e.g., outside Europe): usually approx. 2–7 working days

In cases of very high demand or low stock, it may take a little longer.

Packaging & Safety

Your poster will arrive securely packaged: with protective sleeve , edge protection and sturdy cardboard .

In case something does happen

Should your order arrive damaged, we will of course replace it immediately.

Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number that you can use to track your delivery online.

What do I do if my poster arrives damaged?

If your poster arrives damaged, please contact our customer service within 7 days of receiving the delivery. We will send you a replacement poster or issue a refund as soon as possible.

Do you offer custom designs?

Yes, we also offer custom designs. If you have any special requests or ideas, please contact us and we'll discuss the possibilities for creating your custom poster.

How can I reach you?

You can contact us at any time via our contact form on the website or send an email to info@motifartwork.com
We strive to respond to all inquiries within 24 hours.

Is there a way to buy vouchers?

We don't currently offer gift vouchers – but we're working on it! Soon you'll be able to buy and give vouchers directly through our website.